Customer support is always by your side

It is of utmost importance for us to create a great user experience, from purchase to product usage. Our customer success team is dedicated to your happiness and success with Wandelbots. We support you with the initial setup, implementation, and training.

Get in touch with us directly

You have a specific question or need help immediately? Then you can reach us via the helpdesk in the customer portal or over phone during service times.

Submit a ticket in the helpdesk

Do you have a technical question, an issue with your license, need a repair, would like to report a bug or provide an improvement suggestion? Please submit a customer support ticket in our helpdesk.

Go to helpdesk

Call our hotline

Mo – Fr

8:00 – 17:00

Get in touch with our Support team and we help you answering your questions right away on the phone. We’re looking forward to hearing from you via our hotline.

Germany, +49 351 86264290

Our Support Team

Renato Vasconcelos

Head of Customer Success

Renato truly embraces customer success at Wandelbots’ and beyond. He understands the world of customers like no one else. Initially starting his career in technology transfer offices, Renato joined InnoCentive, a digital marketplace for tech innovation, for more than 7 years as a Senior Principal in client services. Most recently, Renato developed and managed the customer interface operations of the robotics digital marketplace at Robofacturing before joining Wandelbots.

Grit McKenny

Customer Success Manager

Grit makes people happy with her open, trustworthy, and enthusiastic nature – she is always aware of the requirements and needs of our customers. She studied International Business and started her career in the semiconductor industry where she held different positions in Customer Success for more than 15 years. Before joining Wandelbots, Grit worked as Inside Sales.

Cathleen Berner

Customer Success Manager

Cathleen never loses track of the goal - focusing on delivering the best working solutions for our customers. As an industrial engineer Cathleen brings a very high degree of customer and solution intelligence. Before starting at Wandelbots, she gained multi-skilled experience at world-leading tech, communications and IT companies like T-Systems MMS and Bosch.

Jürgen Wagler

Technical Support Engineer

Jürgen comes with just the right mix of high technical expertise, passionate commitment for our customers, and inspires people all the time with his positive energy. While studied Business Administration and Informatics Jürgen has focused on IT in the field of digitalization. He is a digitalization specialist with more than 10 years of experience and worked for a large IT distributor in customer success, OEM project management and IT solutions before joining Wandelbots.

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You have general questions about robotics, for instance? Check out our educational content (videos and blog posts) to learn more.